Introduction

The Independent Pharmacy operates the website www.theindependentpharmacy.co.uk (the Website). These terms and conditions (the Terms) apply to your use of this website, including any goods purchased on our website or otherwise purchased from us, including through the Cornerstone website (https://www.cornerstone.co.uk/).

The Independent Pharmacy is owned and operated by ABSM Healthcare Ltd (Company Reg. 8515600) (we, us). The registered address and main trading address is Units 19 -20 Bonville Business Centre, Dixon Road, Brislington, Bristol, BS4 5QR. Our VAT number is 176 5700 90.

We are registered with the General Pharmaceutical Council under the registration number

9011543. Our registration status can be confirmed at www.pharmacyregulation.org. Our Superintendent Pharmacist is Mr Andy Boysan, registration number 2047716.

You can contact us by telephone on 0333 2200 519; by e-mailing to support@theindependentpharmacy.co.uk or by post to The Independent Pharmacy at Units 19 -20 Bonville Business Centre, Dixon Road, Brislington, Bristol, BS4 5QR.

We may contact you by e-mail, or by post to the billing address in your order.

Your account

If you create an account on our website, you agree that you are responsible for maintaining the confidentiality of the password you choose during the registration process, and you are solely responsible for all activities that occur under your account. If you use a shared computer, you must log-out of your account at the end of each session. Please take precautions to protect your password and contact us at support@theindependentpharmacy.co.uk if you believe there has been any unauthorized use of your account.

Your account acts as your medical record and should not be shared with anyone else.

Information on the website, descriptions of the goods

All content on our website is for information purposes only and is not a substitute for professional medical advice; rather it is designed to support, not replace, the relationship between you and your healthcare providers. We use reasonable endeavours to keep our information up to date, but cannot promise that all information is current and/or that we have listed all allergens for a product. You should therefore make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have, a health problem you should consult your regular doctor. Please consult your doctor before taking any new medicines, particularly if you are already under medical care.

The packaging of the goods may vary from that shown on images on our website.

Placing an order

You may only place an order if you are at least 18 years old, legally capable of entering into a contract and resident in the United Kingdom.

You shall ensure that all information provided to us is accurate, current and complete, and you will notify us of any changes which may mean that the information is inaccurate.

The order process is as set out on the website. Each step allows you to check and amend any errors in the information that you provide us before submitting the order. Please take the time to read and check in the information that you provide us at each page of the order process. It is your responsibility to check that you have used the ordering process correctly. We are not responsible for any errors in the information that you provide to us when placing an order.

Your order constitutes an offer to purchase goods from us, and does not form a binding contract until it is accepted by us. On receipt of your order and full payment, we will send you an order acknowledgement email to the email address provided by you in the order process. This email is an acknowledgement of receipt of your order. It is not an acceptance by us of any offer to purchase goods.

An offer made by you to purchase goods shall be accepted by us only when we dispatch those goods to you. We reserve the right to refuse any order before acceptance, including for non-availability or on the instruction of our prescriber, and we shall notify you accordingly and refund you the price paid for the goods (if payment has already been taken).

Contact with the prescriber

As part of your order, you may be required to complete a confidential consultation.

The confidential consultation will be assessed by either a General Medical Council (GMC) registered doctor or a Pharmacist Independent Prescriber. If the prescriber requires further information from you following your consultation, one of our team will contact you by telephone or email.

Delivery

Timescales for delivery and delivery charges will vary depending on the availability of the goods and the delivery address. Estimated delivery timescales and prices are set out on our website. We will use reasonable endeavours to meet any delivery dates, but all delivery dates are estimates and approximate only. We cannot guarantee delivery dates and times and time shall not be of the essence for delivery of the goods. It is your responsibility to ensure that if there is an acute medical need for the goods, then they must be ordered in good time.